Hybrid Permit & Customer Support Analyst

at Sunshine Enterprise USA

• Job title: Permit & Customer Support Analyst
• Job type: Contract
• Experience level: Junior
• Salary: $17 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Orlando, United States

About the role

• Application Support Specialist providing customer support for permit and service-related applications. Reviewing and processing requests while ensuring compliance with internal policies.

Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy
• Enter and maintain application data in internal systems, databases, or tracking tools
• Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
• Provide clear guidance to applicants on documentation, forms, and procedural requirements
• Coordinate with internal departments to route applications and resolve missing or incorrect information
• Track application progress and ensure timely follow-up and resolution
• Maintain organized records in compliance with internal policies and regulatory standards
• Prepare basic reports, logs, or summaries related to application volume and status
• Deliver professional, courteous customer service at all times

Requirements

• 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
• Strong attention to detail and accuracy when handling forms and data
• Comfortable working with computers and multiple systems
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
• Ability to communicate clearly and professionally with customers and internal teams
• Strong organizational and time-management skills