Intern assisting the US Communications team for MUBI, a global streaming service. Supporting campaigns, tracking documents, and managing press inquiries in a hybrid role.
NI
Onsite Manager Client Delivery – Unified Communications & Collaboration, German Speaker
Posted 5 days ago
About the role
- Client Delivery Manager responsible for delivering Unified Communications services and enhancing customer satisfaction. Leading technical teams and managing service governance for client-centric projects.
Responsibilities
- Own and manage client delivery for Unified Communications and Collaboration (UC) services, ensuring SLA, KPI, and contract commitments are met
- Act as the primary escalation and relationship manager for UC service delivery issues
- Coordinate delivery across engineering, operations, security, and governance teams
- Lead service review meetings, operational governance forums, and executive updates
- Oversee incident, problem, and change management processes for client environments
- Manage service onboarding, transitions, and operational readiness for this contract
- Drive continual service improvement, automation, and optimisation initiatives
- Ensure alignment between client requirements and UC roadmap changes
Requirements
- 8+ years’ experience in collaboration, or workplace technology services
- 3–5 years in a managed services leadership or service management role
- Proven experience delivering Collaboration services in enterprise or global environments
- Experience managing distributed teams and third-party vendors
- Strong background in SLA-driven service delivery and customer support
- Bachelor’s degree or equivalent experience in: Information Technology, Business Management, or Information Systems.
- Certifications (desirable): ITIL Foundation or ITIL Managing Professional, Prince2, PMP, or equivalent project/service management certification, Agile or SAFe certification (desirable).
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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