Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
About the role
- ServiceNow Developer designing, developing, and implementing ITSM solutions for clients in a global technology environment. Collaborating with teams to enhance digital workflows and enterprise automation.
Responsibilities
- Act as a hands‑on Subject Matter Expert on ServiceNow ITSM and related systems, supporting business processes across teams.
- Design, develop, integrate, and implement ServiceNow solutions that balance technical excellence with business needs.
- Customize ServiceNow features such as workflows, forms, lists, business rules, UI components, dashboards, and reports.
- Develop custom JavaScript scripts and integrate ServiceNow with third‑party and enterprise applications.
- Own custom integrations to ensure smooth data flow and reliable system interactions.
- Build user‑friendly service catalog items with intuitive, end‑to‑end workflow experiences.
- Configure workflow administration, manage data imports, and perform data mapping and transformation activities.
- Design, code, test, debug, document, deploy, and maintain ServiceNow solutions with quality and efficiency in mind.
- Collaborate closely with Product Owners, stakeholders, engineering teams, and IT support teams to understand requirements and deliver the right solutions.
- Participate in design reviews, requirement workshops, and development initiatives focused on automation and continuous improvement.
- Coordinate and support application and platform upgrades to keep systems secure and up to date.
- Monitor system health, usage, and compliance to ensure stable and reliable ServiceNow operations.
- Work directly with ServiceNow Inc. on complex issues, escalations, and alignment with the product roadmap.
- Identify meaningful metrics and build ad‑hoc reports to support visibility and informed decision‑making.
Requirements
- A Bachelor’s degree in Information Technology or a related field.
- 3–5 years of experience working as an Application Developer or Systems Engineer.
- At least 2 years of hands‑on experience with ServiceNow implementation, administration, configuration, and development in a medium or large enterprise environment.
- A solid understanding of ServiceNow architecture, design principles, and best practices.
- Strong experience with JavaScript, ServiceNow scripting, workflows, and integrations.
- The ability to communicate clearly, work collaboratively, and solve complex technical problems.
- A ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification, with additional ServiceNow certifications considered a plus.
Benefits
- A flexible hybrid working model that supports work‑life balance.
- A competitive salary based on agreement, with full salary applied during probation.
- Social insurance calculated based on full salary.
- Annual bonus and yearly salary review to recognize performance and growth.
- Comprehensive healthcare insurance coverage for you and your family.
- Regular health check‑ups for long‑term well‑being.
- 15 days of paid annual leave plus one additional paid Company Day.
Job title
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