Customer Relationship Manager responsible for developing long - term client relationships in the UK. Focused on driving commercial growth and client retention through business software solutions.
About the role
- Account Director overseeing customer journeys for gaming accounts, driving revenue through upsells and renewals. Requires strong client relationship skills and passion for gaming.
Responsibilities
- Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells.
- Have c-level discussions with customers and work on strategizing their use cases with our platform.
- Proactively demonstrate measurable ROI on client investments.
- Proactively understand the clients’ business to provide competitive insights and trends.
- Collaborate with global product, engineering and other technical teams to improve our product offerings.
- Follow industry trends and interpret these into day-to-day business impact.
- Understand the product development cycle, being able to communicate between product teams and customers effectively to manage expectations on feature requests and releases.
- Identify product penetration, renewal, and upsell opportunities within the managed customer base.
Requirements
- Must demonstrate the ability to both drive revenue growth (upsell/expand) and build long-term, trusted client relationships.
- Required knowledge of the mobile, PC, or console gaming ecosystem; expertise in all three is a major plus.
- Experience in SaaS sales as an Account Executive or Account Manager.
- A genuine passion for the gaming industry, whether as an active gamer or through professional experience.
- Strong understanding of the SaaS industry and digital ecosystem.
- Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base.
- Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.
- We’re looking for an inherently proactive individual who takes full ownership of their portfolio. They anticipate client needs and identify opportunities before they become tasks. A strong, self-driven work ethic is essential.
- An eye for detail following the industry trends and interpreting these into day-to-day business impact.
- Enjoy working in small, fast-paced teams where you can take initiative and accountability.
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Degree requirement
No Education Requirement
Location requirements
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