Technical Writer responsible for end - to - end product documentation at Foxglove. Collaborating with engineering and product teams to create and maintain user - facing technical content.
About the role
- Technical Writer responsible for creating technical product documentation at Semperis, a cybersecurity company. Collaborates with developers and SMEs to explain complex software solutions.
Responsibilities
- Technical Writers are primarily responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions.
- Write, review, and maintain technical product documentation.
- Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.
- Develop and maintain a strong understanding of products and customer usage.
- Ensure usability of documentation by verifying a document’s content against the actual product.
- Adhere to technical documentation standards.
- Identify contradictions, technical omissions, and inaccuracies in documentation.
- Conduct technical reviews of documentation to ensure consistent quality of the documentation set.
- Contribute to setting standards and development procedures for technical product documentation.
- Collaborate with peers to improve documentation development process to increase efficiency and quality of product documentation.
- Review, edit, and proofread materials.
- Comfortable proactively seeking information from development teams.
Requirements
- 5+ years of technical writing experience documenting software applications.
- Excellent writing and editing skills; strong organization skills.
- Has an inquiring mind with meticulous attention to detail.
- Ability to comprehend and explain complex content.
- Ability to formulate questions that focus on documentation omissions, inconsistencies, and inadequacies.
- Ability to juggle multiple tasks, tight deadlines, and surprises with ease.
- Ability to use creativity in the preparation of documents while remaining compliant with company standards.
- Demonstrates strong computer skills, online documentation publishing, and desktop publishing tools.
- Experience using source control systems.
- Ability to work independently with limited supervision.
- Excellent oral communication skills, good presentation skills, and good conflict-resolution skills.
- Ability to work with and communicate effectively with a team of developers and SMEs located around the world.
- Experience writing content for rapid deployment (SaaS releases).
- Experience using MadCap Flare.
Benefits
- Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.
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