Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
About the role
- Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
Responsibilities
- Strategically manage the customer journey (onboarding, ongoing operations, and renewals)
- Serve as the primary customer point of contact with a consultative, data-driven approach
- Monitor account health indicators (Health Score, NPS, CSAT, and churn risk)
- Identify and lead action plans in cases of risk or customer dissatisfaction
- Translate data and metrics into clear value narratives for the customer
- Lead executive meetings and results presentations
- Act as the Voice of the Customer, delivering structured feedback to Product, Operations, and other teams
- Identify upsell and cross-sell opportunities aligned with delivered value
- Lead renewal processes based on delivered results and demonstrated impact
Requirements
- Bachelor’s degree in Occupational Health and Safety or Labor Law
- Experience managing third-party and contractor risk
- Experience conducting document audits for labor and occupational health and safety compliance
- Strong knowledge of labor legislation and compliance
- Intermediate to advanced Excel skills
Benefits
- Access to a Swile benefits card for meal and food allowances
- Health insurance (extendable to legal dependents)
- Dental plan
- Life insurance
- Discounts on gyms and fitness activities, mindfulness, therapy, nutrition, and sleep improvement programs through Wellhub (formerly Gympass)
- Access to the Moodar platform for online psychotherapy
- Birthday day off
- Swile Mobility allowance for commuting
- Home office allowance
- Training programs and a career development model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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