Hybrid Junior Sales Consultant, PCD Affirmative Action

at Sem Parar

• Job title: Junior Sales Consultant, PCD Affirmative Action
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Junior Sales Consultant handling customer service via WhatsApp and phone calls. Engaging in product negotiations and providing support with a strong team focus.

Responsibilities

• Customer service via WhatsApp, working in a multi-screen environment;
• Making outbound and inbound calls to offer, negotiate, and support products in the portfolio;
• Reading, analyzing, completing, and sending spreadsheets to track and monitor information;
• Managing emails, including receipt, handling, and responses to customers;
• Providing customer support for questions, requests, and issue resolution;
• Monitoring the customer journey, ensuring quality in service and after-sales support.

Requirements

• High school diploma or currently enrolled in higher education;
• Experience in telephone sales;
• Intermediate knowledge of Microsoft Office (especially Excel);
• Reliable internet connection;
• Strong verbal and written communication skills.

Benefits

• Transportation allowance (commute voucher) or office parking;
• Meal allowance or food voucher — choose one of the two options;
• Health insurance;
• Dental insurance;
• Telemedicine — available 24/7;
• Wellhub (formerly Gympass);
• Home office allowance;
• Profit-sharing (PLR) — according to current company policy;
• Birthday day off — paid day off on your birthday and on the company’s anniversary;
• Sem Parar tag (toll pass) — provided at no cost;
• Life insurance;
• Parental leave — paid leave for mothers, fathers, or guardians to welcome a child, by birth or adoption;
• Educational assistance — up to 25% discount on postgraduate studies or MBA;