Collections Analyst managing accounts receivable at Meltwater. Collaborating with clients and internal teams to optimize collections and enhance financial stability.
About the role
- Responsible for effective resolution of delinquent loan accounts for Pacific Service Credit Union. Collaborates with internal teams and external legal counsel to support compliant recovery outcomes.
Responsibilities
- Assist the Collections Manager with the review and analysis of delinquent loans and negative share accounts to provide charge-off recommendations.
- Collect assigned delinquent loan and active charge-off accounts, including negative balance share accounts, via phone, letters, and skip tracing in accordance with credit union policies and procedures.
- Prepare and recommend actions such as extensions, repossessions, legal suits, or foreclosures.
- Provide timely support to members via all supported communication channels.
- Identify and recommend opportunities to streamline or improve systems, processes, and the work environment.
- Provide exceptional service to external and internal members in all interactions.
- Prepare legal documents to obtain judgments and execute post-judgment collections, including filing probate forms and bankruptcy claims when applicable.
- Document all conversations, activities, and collections actions accurately in the collections system of record.
- Ensure adequate coverage for the department telephone line and offer mentorship to department peers.
- Demonstrate accountable performance including attendance and punctuality, which are essential to operational success.
Requirements
- High school diploma or equivalent, required.
- Minimum of five (5) years of previous collection experience, required.
- Demonstrate a thorough understanding of loan and collection policies, procedures, and processes for both loans and deposit accounts.
- Handle high-stress situations with members professionally, efficiently resolving complaints and account discrepancies.
- Ability to operate effectively in a high-volume, fast-paced environment while maintaining accuracy and composure.
- Ability to assist Collection Officers and team members, providing guidance and support, as needed.
- Possess advanced knowledge of regulatory compliance, including bankruptcy, repossession, and probate proceedings.
- Maintain extensive knowledge of legal processes to obtain judgments and execute post-judgment remedies.
- Excellent oral and written communication skills, required.
- Proficient in computer programs (e.g., Microsoft Office Suite).
Benefits
- Health insurance coverage: 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
- 401k: Contribute 3% of your base salary to your 401k account regardless of your contribution, plus match 75% of contributions up to the first 3% of eligible compensation after your first day and up to 6% after three years of service. All employees are vested at 100% for the employer match.
- Bonus program: Rewards employees for attaining annual organizational goals.
- Tuition Reimbursement program for employees eligible after six months of service.
- Recognition program for employee nominations.
- Employee referral bonus.
- Student Loan Repayment Assistance: Contributions toward student loans after six months of service.
- Vacation and sick time: More than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.
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