Credit professional leading day - to - day operations of Credit & Collections team for John Brooks Company. Focusing on collections, internal training, and team activities in a hybrid work environment.
About the role
- Collections Analyst managing accounts receivable at Meltwater. Collaborating with clients and internal teams to optimize collections and enhance financial stability.
Responsibilities
- Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos.
- Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies.
- Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances.
- Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution.
- Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow.
- Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns.
- Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends.
- Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes.
- Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts.
Requirements
- Bachelor’s degree or above in Accounting, Finance, Business Administration, or related field.
- 2+ years of experience in accounts receivable, collections, or related financial role.
- Strong knowledge of Salesforce and experience using CRM systems to maintain customer records and support business operations.
- Proficiency in Microsoft Excel and familiarity with accounting software such as QuickBooks, SAP, NetSuite, or Oracle.
- Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities.
- The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous.
- Excellent written and verbal communication skills in English.
- Willingness to embrace the best of both worlds with our hybrid work schedule.
Benefits
- Enjoy flexible paid time off for enhanced work-life balance.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Special discount on selected restaurants/shops through our food delivery partner.
- Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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