Operations lead supporting Army C4 services with a focus on planning and communications operations. Requires extensive experience and expertise in IT and Army operations.
About the role
- Process Analyst managing client satisfaction processes at SEK with responsibilities in documenting and designing workflows. Collaborating as an internal PM for operational excellence in cybersecurity solutions.
Responsibilities
- Gestión del Proceso de Satisfacción de Clientes.
- Gestionar y dar seguimiento a no conformidades (Zendesk, CMDB) con trazabilidad completa
- Actuar como PM interno del área: coordinación, seguimiento de compromisos, alertas tempranas
- Documentar procesos, levantar flujos y mantener la base de conocimiento operacional
- Construir y actualizar dashboards de gestión en Power BI.
- Diseñar procesos con Bizagi, mapas mentales y metodologías ágiles de documentación
Requirements
- Experiencia 2 a 3 años en roles de análisis de procesos, PMO, calidad operacional o gestión de servicios — preferentemente en empresas de tecnología, ciberseguridad, consultoría TI o entornos con operación por proyectos.
- Título universitario en Ingeniería Industrial, Ingeniería en Información y Control de Gestión, Administración de Empresas, Ingeniería Civil Industrial o carrera afín.
- Excel Medio o Avanzado.
- Dominio de Power BI, Bizagi o herramientas equivalentes de modelado.
- Dominio intermedio de uso productivo de IA (Copilot, Claude AI u otras).
- Contar con algunas de las siguientes certificaciones en gestión de procesos (BPM, Lean, Six Sigma) o gestión de proyectos (PMP, CAPM, PRINCE2).
Benefits
- Flexibilidad en el trabajo
- Oportunidades de desarrollo profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Associate Principal Analyst conducting surveillance reviews to detect insider trading. Analyzing trading activity and developing analytics for FINRA's market integrity.
Administrative Analyst responsible for efficient management of warehouse operations and compliance. Supporting decision - making and continuous improvement of administrative procedures while integrating different areas of the company.
Trading Analyst supporting day - to - day wholesale power trading operations in Birmingham, AL. Forecasting prices and developing bids while ensuring data integrity.
Applications Analyst supporting global eDocument solutions for Air Products. Collaborating with diverse teams on electronic document processes and enhancements.
Analyst in Asset Management at Pier 4, focusing on financial analysis and property management tasks. Collaborating with finance and investments teams to ensure portfolio performance and compliance.
Social Experience Program Manager overseeing customer engagement on social media platforms. Managing inquiries, escalations, and collaborations with support teams for issue resolution.
Administrative Analyst supporting Volkswagen Group Services in logistics and technology operations. Responsible for various administrative tasks and collaboration with technical services team.
Analyst supporting O2C functions for Warner Bros. Discovery, managing billing, accounts, and collections processes.
Intern collaborating with the CALS team at Warner Bros. Discovery on advertising platform analytics. Analyzing data, optimizing strategies, and supporting performance reporting in a hybrid capacity.