Analista Front Desk JR working for SEIDOR, a technology consultancy. Responsibilities include managing client requests and ensuring operational efficiency in a hybrid environment.
Responsibilities
Classify and assign tickets to consultants according to expertise and availability
Monitor ticket progress and ensure frequent updates
Support in organizing schedules and managing time entry records
Notify the manager of critical requests and customer complaints
Assist with contract governance and KPI management
Maintain active relationships with clients and the team to ensure operational efficiency
Requirements
Experience in client relationship management and strong communication skills
Knowledge of SAP modules and functionality is a plus
Experience in managing and monitoring performance indicators is a plus
Advanced knowledge of Microsoft Office
Benefits
Work at an inclusive company that values diversity
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