Senior Analyst in Funds & Asset Management analyzing credit quality and sector trends for Fitch Ratings. Developing methodologies and presenting findings to committees in finance.
About the role
- Analista de Intercâmbio handling payment disputes like chargebacks at Riachuelo. Collaborating with internal teams and utilizing Mastercom platform for efficiency.
Responsibilities
- Handle chargebacks, representments and pre-arbitrations in accordance with Mastercard rules.
- Work on the Mastercom platform, ensuring the correct submission of documents, evidence and operational responses.
- Monitor deadlines established by the card networks and ensure each stage is met.
- Analyze evidence and validate the legitimacy of disputed transactions.
- Support internal teams with information and analyses related to disputes.
- Prepare reports and KPIs for the dispute workflow.
- Contribute to the continuous improvement of interchange and dispute processes.
Requirements
- Experience with card disputes: chargebacks, representments and pre-arbitrations.
- Proficiency in the Mastercom platform.
- Knowledge of Mastercard dispute rules.
- Strong analytical skills to interpret data and evidence.
- Organizational skills, attention to detail, and strict adherence to deadlines.
- Experience with SQL for data extraction and analysis.
- Experience with chargebacks involving digital wallets.
- Participation in projects related to payment methods, fraud prevention, or interchange.
Benefits
- Health insurance.
- Dental insurance.
- Meal or food allowance.
- Telemedicine.
- Gympass.
- Sesc partnership.
- Work-from-home allowance.
- PPR – Profit Sharing (performance-based bonus program).
- Private pension plan.
- Group life insurance.
- Pharmacy discount program.
- Educational partnerships.
- Online learning platform.
- Discounts at Riachuelo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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