Supervising Program Manager leading ICE Data & Analytics Support Services to manage contract efforts and oversee multidisciplinary teams. Focusing on actionable intelligence transformation for law enforcement operations.
ST
Hybrid Senior Program Manager – Video, Access Control, Intrusion, Cloud
Posted 3 weeks ago
About the role
- Senior Program Manager responsible for delivering high-impact programs in physical security solutions. Leading cross-functional teams and establishing portfolio governance for strategic initiatives.
Responsibilities
- Own end-to-end delivery of high-impact programs spanning Video, Access Control, Intrusion, and Cloud—defining clear mission, vision, scope, success criteria, and KPIs/OKRs tied to SPS strategy
- Convert executive goals into program roadmaps with milestone sequencing, dependency mapping, and value realization targets
- Establish lightweight portfolio governance (cadence, artifacts, RACI, decision forums) that harmonizes strategic programs with small/medium projects owned by PMs/EMs—ensuring visibility, risk surfacing, and prioritization across the portfolio
- Maintain a single source of truth for scope, schedule, budget, and risks, with dashboards for executives and stakeholders
- Lead without direct authority; align Product, Engineering, QA, Operations, Supply Chain, Security/Compliance, and Customer/Sales teams to deliver integrated outcomes
- Drive disciplined risk management (qual/quant), critical path control, and dependency management across products and platforms
- Lead organizational and technical change management, preparing teams for new processes, tools, and releases; ensure measurable adoption and benefits realization
- Own program budgets, forecasts, and resource/capacity planning; partner with Finance and functional leaders to optimize spend vs. outcomes
- Coordinate external vendors/partners (hardware, cellular/cloud services, integrators) to meet timelines, SLAs, and quality
- Operate with data-driven rigor: define leading/lagging indicators, maintain dashboards, and deliver concise executive readouts (status, risks, decisions)
- Coach PMs/EMs managing small/medium projects on planning, risk, and reporting; uplift SPS program maturity via templates, playbooks, and tooling
Requirements
- 8–12+ years of progressive program/project leadership managing multi-disciplinary, cross-functional initiatives (hardware, firmware, cloud/software)
- Bachelor’s degree in Engineering, Computer Science, Business, or related field; advanced degree a plus
- Preferred certifications: PMP / PgMP, SAFe (e.g., RTE/Lean Portfolio), CSM/ACP, or equivalent
- Matrix leadership, structured problem-solving, and executive presence; mastery of program/portfolio tools (e.g., Jira/Confluence, Smartsheet/MS Project, Power BI or similar)
- Strong financial acumen, change management, and stakeholder communication
- Familiarity with compliance frameworks relevant to cloud/physical security (e.g., NIST/ISO, SOC 2)
Benefits
- Total compensation includes paid time off and benefits
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