Hybrid Payment Operations Associate, Crowd

Posted 55 minutes ago

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About the role

  • Mitarbeiter im Zahlungsverkehr für Crowd-Projekte bei secupay AG in Pulsnitz. Verantwortung für reibungslose Abläufe und Kundenbetreuung bei Zahlungsanfragen.

Responsibilities

  • Reviewing documentation of new customers and performing KYC processes
  • Managing the funding phase and executing payouts
  • Monitoring project statuses and verifying payout conditions
  • Handling interest and refund payments to investors
  • Managing incoming payments, returns, and tax remittances
  • Assisting customers with payment and transaction inquiries via email and phone
  • Maintaining customer data and documenting changes

Requirements

  • Knowledge of payment processing or experience in the crowdfunding sector
  • Experience handling customer inquiries
  • Strong numerical aptitude and a structured, detail-oriented work style
  • Able to work independently and reliably; responsible and resilient under pressure
  • Excellent German language skills, spoken and written
  • Good command of English

Benefits

  • Permanent employment and competitive compensation
  • Ability to manage working hours independently
  • Option to work remotely or from the office
  • Needs-based training and opportunities to take on additional roles within the organization
  • Appreciative team culture, open communication and dynamic teams
  • 30 days of basic annual leave

Job title

Payment Operations Associate, Crowd

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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