Junior Operations Analyst for Gringo & Zapay ensuring operational workflow and incident management. Collaborate with partners while supporting data reporting and updating process documentation.
About the role
- Mitarbeiter im Zahlungsverkehr für Crowd-Projekte bei secupay AG in Pulsnitz. Verantwortung für reibungslose Abläufe und Kundenbetreuung bei Zahlungsanfragen.
Responsibilities
- Reviewing documentation of new customers and performing KYC processes
- Managing the funding phase and executing payouts
- Monitoring project statuses and verifying payout conditions
- Handling interest and refund payments to investors
- Managing incoming payments, returns, and tax remittances
- Assisting customers with payment and transaction inquiries via email and phone
- Maintaining customer data and documenting changes
Requirements
- Knowledge of payment processing or experience in the crowdfunding sector
- Experience handling customer inquiries
- Strong numerical aptitude and a structured, detail-oriented work style
- Able to work independently and reliably; responsible and resilient under pressure
- Excellent German language skills, spoken and written
- Good command of English
Benefits
- Permanent employment and competitive compensation
- Ability to manage working hours independently
- Option to work remotely or from the office
- Needs-based training and opportunities to take on additional roles within the organization
- Appreciative team culture, open communication and dynamic teams
- 30 days of basic annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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