Hybrid After Sales Engineer

at Sécheron SA

• Job title: After Sales Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, Oracle
• Location requirements: Hybrid, Getafe, Spain

About the role

• After Sales Engineer managing customer claims and technical support for a railway technology leader. Involves project transfers, technical issue resolution, and collaboration across departments.

Responsibilities

• Customer Claims Management: Serve as the main point of contact for customers regarding ongoing claims and repairs, ensuring clear communication and timely updates
• Technical Issue Resolution: Manage and prioritize customer claims and technical issues, coordinating with internal departments (e.g., engineering, industrialization, product management) to ensure prompt solutions
• Project Transfer Support: Facilitate project transfers from Project Management to Customer Service, ensuring all relevant information and materials are documented and communicated
• Product Lifecycle Maintenance: Support obsolescence management and maintenance tasks related to the product lifecycle
• Retrofit Analysis: Review and analyse legacy projects to propose potential retrofit solutions that align with current standards
• Technical Collaboration: Collaborate with customers to clarify project requirements, technical specifications, and address potential service needs

Requirements

• Bachelor’s degree in industrial engineering, telecommunications, or a similar field
• Fluent in English and Spanish; knowledge of German or French is an advantage
• Minimum of 2-3 years of experience in after-sales, project management, or engineering roles, ideally within industrial, railway, automotive, or similarly regulated sectors
• Knowledge of project and claim management processes
• Strong ability to create structured and clear technical documents (analysis reports, technical proposals, project plans)
• Proficiency in MS Office, ERP systems (Oracle is a plus), CRM or ticketing tools
• Strong interpersonal skills with a proactive, solution-oriented approach
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Capacity to work effectively across different teams and departments
• Excellent time management, multitasking, and problem-solving skills
• Flexibility and a positive attitude toward adapting to a variety of tasks
• Availability for short-term travel (2 - 10 days) as needed

Benefits

• We have flat hierarchies and encourage direct communication between departments and management levels. This allows us to make decisions quickly.
• We give our employees full responsibility for their work tasks. We encourage all employees to take initiative and contribute to the operational excellence of the company, and we provide ample opportunities for them to achieve their personal and professional growth goals.
• A valid work visa is required to apply for this position; unfortunately, we do not offer sponsorship.