Hybrid Process Developer, Customer Reporting Services

Posted 56 minutes ago

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About the role

  • Process Developer responsible for process strategy and optimization in SEB, collaborating with various teams and improving customer outcomes.

Responsibilities

  • Contributing to the development of the process strategy, including defining and articulating the future state process vision in alignment with business and product strategy
  • Managing of the assigned initiatives, ensuring clear scope, progress tracking, stakeholder alignment and successful delivery of expected outcomes
  • Identifying and prioritizing opportunities to optimize workflows, integrate new technologies and/or use external partners’ digital solutions to increase automation level and improve the quality and speed of data-driven decision-making for better customer outcomes
  • Collaborating with cross-functional teams to analyse, design and implement optimized processes
  • Using data and process intelligence tools to evaluate process performance, identify bottlenecks, mitigate risks, and support facts-based decision-making
  • Representing Customer Reporting Services in various initiatives across divisions (migrations, infrastructural changes, projects, etc.)
  • Collaborating with process development community in Customer Lifecycle Services organization

Requirements

  • Work experience in change management
  • Understanding of agile ways of working
  • A team player mindset with good networking skills
  • Proven leadership skills (preferred)
  • Willingness to take ownership and drive things from the start to the conclusion
  • Experience with process intelligence tools such as process mapping, process monitoring, or process mining to identify inefficiencies and improvement opportunities
  • Familiarity with SQL and data visualization/automation tools such as Power Apps, Power BI, Tableau, Looker, or Python would be considered a plus
  • Excellence in English
  • Willingness for a challenge and readiness to transform the area

Benefits

  • Entrepreneurial Scandinavian environment
  • Extensive training and learning opportunities
  • Work-life balance
  • Friendly and welcoming culture

Job title

Process Developer, Customer Reporting Services

Job type

Experience level

Mid levelSenior

Salary

€2,750 - €3,950 per month

Degree requirement

No Education Requirement

Tech skills

Location requirements

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