QA & Training Manager responsible for quality assurance and training for U.S. healthcare accounts in the Philippines. Leading operational support and client engagement for contact center and claims adjudication teams.
About the role
- Experienced compensation professional leading and improving global compensation processes in an international environment with SEB Group based in Vilnius.
Responsibilities
- Planning, steering, leading, and developing the compensation team, with a strong focus on performance, engagement, and capability building
- Ensuring global compensation processes are delivered accurately, on time, and in line with Group policies and governance
- Acting as the main point of contact between the Vilnius compensation unit and the Group Compensation team
- Driving continuous improvement by standardizing processes, increasing automation, and identifying efficiency opportunities
- Participating in change initiatives and establishing a proactive efficient way of working
Requirements
- 3–5 years of managerial experience
- Knowledge of compensation and benefits processes, including job architecture
- Strong project management skills and a thorough understanding of agile ways of working
- Excellent presentation and communication skills
- Strong collaboration skills, with the ability to work effectively across teams and functions
- Proactive mindset, taking initiative and ownership for delivery and outcomes
- Analytical skills and knowledge to handle complex information
- Great communication skills and fluency in English
Benefits
- International opportunities and working environment
- Long-term stability
- Extensive training and learning opportunities
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