Hybrid Bilingual Pre-Litigation Case Manager

at The Jeffcoat Firm

• Job title: Bilingual Pre-Litigation Case Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $23 - $26 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Pre-Litigation Case Manager serving as a client liaison at The Jeffcoat Firm during the injury legal process. No legal experience required, just client-focused skills and attention to detail.

Responsibilities

• Responsible for accurately documenting all case actions and client communications
• Interact with clients by providing status updates and guidance on medical treatment and the personal injury process
• Develop and maintain strong client relationships through responsive and empathetic communication.
• Collect, review, and organize relevant case documentation, including evidence and legal records, to support attorney review and case preparation.
• Review medical records and billing statements to support demand preparation
• Draft detailed and accurate demand letters based on the case facts and medical treatment.
• Verify lien amounts.
• Collaborate with attorneys and team members to ensure all client needs and case milestones are addressed in a timely and organized manner.

Requirements

• High school diploma or equivalent required.
• Bilingual Speaking (English/Spanish)
• Minimum of 2 years of client-facing or customer service experience—no prior legal experience necessary.
• A strong communicator with excellent interpersonal, verbal, and written communication skills.
• Coachable, eager to learn, and open to feedback in a collaborative environment.
• Highly adaptable and able to stay organized while managing multiple tasks in a fast-paced setting.
• Strong attention to detail with a commitment to accuracy and follow-through.
• Proficiency in Microsoft Office; Litify experience is a plus.

Benefits

• Competitive compensation based on the position you’re hired for and internal equity.
• Remote work environment
• Enjoy a comprehensive benefits package including medical, dental, and vision coverage.
• Take advantage of parental leave & a 401k plan with an employer contribution.
• Recharge with our generous vacation policy, including 12 paid holidays.
• Our Firm believes in making our community a better place and paying all successes forward.
• We offer 8 hours of volunteer time off per quarter.
• We provide supportive leadership, expect accountability and transparency, and focus on outreach.