Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- Manager leading Customer Success team to drive customer value and align cloud solutions in France. Overseeing strategic accounts and collaborating with Sales, Product, and Support teams.
Responsibilities
- Manage and mentor a team of Customer Success Managers across multiple verticals
- Oversee strategic accounts and act as an executive sponsor when required
- Develop and maintain Customer Success Plans to drive value realization, product adoption, and expansion
- Coordinate internal stakeholders (Sales, Solutions Architecture, Support, Product, Operations) to align on customer outcomes
- Design and execute upsell, cross-sell, and renewal strategies
- Represent the voice of the customer internally to influence product roadmap and service improvements
- Manage high-level escalations, ensuring timely resolution and preserving customer trust
- Monitor customer satisfaction and health scores to anticipate risks and identify growth opportunities
- Operationalize scalable engagement programs (webinars, training, user forums)
- Report on team performance and customer portfolio metrics to executive leadership
Requirements
- Minimum 5 years of managerial experience with a demonstrated ability to build and scale teams in a hyper-growth environment and implement Customer Success best practices
- Strong knowledge of the Cloud/Tech industry (IaaS, PaaS, SaaS)
- Proven track record of driving revenue through expansion and retention strategies
- Excellent negotiation skills and experience communicating with executive stakeholders
- Experience managing complex accounts and multi-stakeholder environments
- Fluent in English and French
- Data-driven, with experience in customer reporting and analytics
Benefits
- Hybrid work: Up to 3 days of remote work per week
- Offices: Spacious, dynamic workspaces with bold design, conveniently located near public transport. Most offices include outdoor spaces (terraces) and bike parking
- Dining: Healthy meals prepared by a chef at headquarters and breakfast available year-round across all sites. Employees at regional sites receive a Swile card for lunches
- Well‑being support: Access to gym facilities, childcare places, or discounted caregiving services—Scaleway supports employees in maintaining a healthy work-life balance
- International environment: Dozens of nationalities; English is as widely spoken as French
- Career & Mobility: Strong internal mobility and opportunities to move to other entities within the Iliad Group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.