Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
About the role
- Manager leading Customer Success team to drive customer value and align cloud solutions in France. Overseeing strategic accounts and collaborating with Sales, Product, and Support teams.
Responsibilities
- Manage and mentor a team of Customer Success Managers across multiple verticals
- Oversee strategic accounts and act as an executive sponsor when required
- Develop and maintain Customer Success Plans to drive value realization, product adoption, and expansion
- Coordinate internal stakeholders (Sales, Solutions Architecture, Support, Product, Operations) to align on customer outcomes
- Design and execute upsell, cross-sell, and renewal strategies
- Represent the voice of the customer internally to influence product roadmap and service improvements
- Manage high-level escalations, ensuring timely resolution and preserving customer trust
- Monitor customer satisfaction and health scores to anticipate risks and identify growth opportunities
- Operationalize scalable engagement programs (webinars, training, user forums)
- Report on team performance and customer portfolio metrics to executive leadership
Requirements
- Minimum 5 years of managerial experience with a demonstrated ability to build and scale teams in a hyper-growth environment and implement Customer Success best practices
- Strong knowledge of the Cloud/Tech industry (IaaS, PaaS, SaaS)
- Proven track record of driving revenue through expansion and retention strategies
- Excellent negotiation skills and experience communicating with executive stakeholders
- Experience managing complex accounts and multi-stakeholder environments
- Fluent in English and French
- Data-driven, with experience in customer reporting and analytics
Benefits
- Hybrid work: Up to 3 days of remote work per week
- Offices: Spacious, dynamic workspaces with bold design, conveniently located near public transport. Most offices include outdoor spaces (terraces) and bike parking
- Dining: Healthy meals prepared by a chef at headquarters and breakfast available year-round across all sites. Employees at regional sites receive a Swile card for lunches
- Well‑being support: Access to gym facilities, childcare places, or discounted caregiving services—Scaleway supports employees in maintaining a healthy work-life balance
- International environment: Dozens of nationalities; English is as widely spoken as French
- Career & Mobility: Strong internal mobility and opportunities to move to other entities within the Iliad Group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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