Hybrid Business Process Expert, Reporting & Analytics

Posted 5 days ago

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About the role

  • In this position, you continuously develop the global reporting landscape in Service for defined KPIs.
  • You design, develop and maintain interactive dashboards to measure and visualize process performance.
  • You proactively advise, train and support internal customers in the use of reports and dashboards and in strengthening their data literacy.
  • In addition, you produce management reports and prepare complex data for decision-makers using targeted storytelling.
  • By analyzing and interpreting existing metrics and dashboards, you identify optimization opportunities and derive well-founded project ideas.
  • You contribute to the successful implementation of international rollouts and improvement initiatives through data-driven process analyses and targeted reporting enablement.

Requirements

  • You have a completed degree in a business-related field (e.g., Business Informatics, Data Science, Business Administration) or a completed, relevant vocational qualification with substantial professional experience.
  • Experience in building reports and dashboards and in defining performance indicators in a service environment is an advantage.
  • You have good knowledge of BI tools (e.g., Tableau, Power BI) and databases/SQL.
  • Strong analytical skills, a high attention to detail and a structured way of working are among your strengths.
  • You are able to visualize complex issues clearly and communicate them appropriately to the target audience.
  • SAP knowledge (e.g., CS, SD, MM) is desirable.
  • You have very good German and English skills.

Benefits

  • Room for your personal and professional development: mentoring, leadership programs, talent reviews, an internal seminar offering, and coaching for managers.
  • Work at your own rhythm: remote work options, flextime, flexible working hours, and sabbaticals.
  • Attractive compensation: holiday and Christmas bonuses plus benefits, a 35-hour workweek, and 30 days of vacation.
  • Large, modern campus: open-plan offices, terraces, a company restaurant with vegetarian and vegan options, a cozy Italian bistro with ice cream, a fitness studio and on-site childcare.
  • Make an impact from day one: comprehensive onboarding including an online platform — available before your start date — workshops, and a buddy as your initial contact person.

Job title

Business Process Expert, Reporting & Analytics

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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