Onsite Claims Product Training Consultant

Posted 2 days ago

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About the role

  • Claims Product Training Consultant at Santam designing and delivering targeted training for claims handlers in South Africa. Collaborating with experts to enhance service quality and customer satisfaction.

Responsibilities

  • Design and deliver targeted training that strengthens product and technical claims capability
  • Facilitate training sessions, both in person and virtual
  • Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with business needs
  • Evaluate the effectiveness of training interventions and recommend improvements

Requirements

  • Bachelor’s degree in business administration, Education, Insurance, Risk Management, Law or a related field
  • Relevant professional certifications such as FAIS accreditation, RE5 or a Certificate in Short-Term Insurance
  • Minimum of 5 years’ experience in the Short-term Insurance Industry, with at least 3 years in claims-related role

Benefits

  • Ongoing coaching and guidance to claims teams and claims support employees
  • Support regulatory compliance by ensuring training reflects the latest industry standards and governance requirements

Job title

Claims Product Training Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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