Claims Product Training Consultant at Santam designing and delivering targeted training for claims handlers in South Africa. Collaborating with experts to enhance service quality and customer satisfaction.
Responsibilities
Design and deliver targeted training that strengthens product and technical claims capability
Facilitate training sessions, both in person and virtual
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with business needs
Evaluate the effectiveness of training interventions and recommend improvements
Requirements
Bachelor’s degree in business administration, Education, Insurance, Risk Management, Law or a related field
Relevant professional certifications such as FAIS accreditation, RE5 or a Certificate in Short-Term Insurance
Minimum of 5 years’ experience in the Short-term Insurance Industry, with at least 3 years in claims-related role
Benefits
Ongoing coaching and guidance to claims teams and claims support employees
Support regulatory compliance by ensuring training reflects the latest industry standards and governance requirements
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