Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Responsibilities
- Respond promptly to customer support requests, providing clear and efficient guidance.
- Diagnose technical issues and forward them to the responsible teams when necessary.
- Accurately document customer interactions, keeping clear and organized records.
- Assist in identifying and prioritizing recurring issues, suggesting improvements to support processes.
- Collaborate with other departments to provide insights and propose solutions that optimize the customer experience.
- Stay up to date with our products and services, ensuring qualified support.
Requirements
- Currently pursuing a Bachelor's degree in Information Technology, Engineering, or related fields.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team and empathy to understand customer needs.
- Problem-solving capabilities and a continuous eagerness to learn.
Benefits
- Transportation allowance;
- Meal allowance;
- Medical assistance;
- Birthday day off;
- Total Pass.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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