Hybrid Head of Account Management – POS SaaS

at SalesPotentials

• Job title: Head of Account Management – POS SaaS
• Job type: Full Time
• Experience level: Lead
• Salary: €110,000 - €150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Berlin, Germany

About the role

• Head of Account Management leading a high-performance team in account management for a global SaaS company in the hospitality and retail sector.

Responsibilities

• Lead and develop the team: You lead the Account Management team, coach your colleagues, and foster a motivating high‑performance culture.
• Ensure retention & growth: You ensure existing customers receive excellent care and, together with your team, identify up‑ and cross‑selling opportunities.
• Manage pipeline & forecasts: You keep an overview of the entire pipeline and ensure targets such as MRR and KPIs are consistently met or exceeded.
• Collaborate with Sales: You work closely with the Direct Sales team and ensure new deals transition smoothly into long‑term partnerships.
• Optimize processes: You evolve existing processes, tools, and best practices in Account Management.
• Manage strategic accounts: For large deals or key brands, you take an active role yourself and support your team in complex negotiations or partnerships.
• Develop team performance: You analyze your team’s pipeline, forecasts, and activities and provide targeted feedback.

Requirements

• Leadership experience in Account Management: You have previously led an Account or Customer Success team.
• SaaS or tech background: Ideally you have experience in industries such as software, SaaS, cloud, e‑commerce, retail‑tech, or hospitality‑tech.
• Leadership & coaching: You have a strong coaching mentality and actively develop people.
• Results orientation: You understand how teams reach goals together, manage KPIs, and drive sustainable growth.

Benefits

• Career opportunities: Clear growth paths and real advancement prospects.
• Equity participation: Become a co‑owner through our equity program.
• Wellness budget: Annual allowance for fitness, sports, or your new bike.
• Mental health support: Access to Modern Health for coaching and counseling.
• Work from anywhere: Work remotely anywhere in the world for up to 60 days per year.
• Training & development: Free access to LinkedIn Learning.
• Social engagement: Paid time off for volunteering.
• Public transport subsidy: Support for your bus & train commutes.
• Office perks: Team breakfasts, lunches, snacks & drinks at our Berlin office.