Senior Director responsible for building relationships with strategic Private Equity Partners at Salesforce. Leading engagements and leveraging the Salesforce platform for value creation through digital transformation.
About the role
- Leading VP role for Salesforce service delivery in rapidly growing Professional Services division. Responsible for high-performance team management and strategic opportunity creation.
Responsibilities
- Develop a delivery strategy for an operating unit, including talent model, practice/competency investments, delivery operating models, onboarding and enablement strategy, supply, and demand forecasting in alignment with the Salesforce Global Delivery Model
- Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model.
- Attract top talent, and coach and develop a strong team consistent with our culture.
- Develop an approach to generate unique insights about our customers’ unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.)
- Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.
- Proven ability to influence across organizations without direct hierarchical ownership of teams.
- Recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing, and negotiating).
- Systematize the process for developing new packages and programs.
- Build a new delivery model for packaged services.
- Enable and evangelize the portfolio internally and externally.
- Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.
- Regional delivery hubs strategy, processes, alignment
- Delivery governance and delivery excellence, including risk management, scoping, estimating, and pricing processes in alignment with the Salesforce Global Delivery Model
- Talent strategy and programs, including onboarding, development, and readiness
- Competency development
- Delivery innovation, methods, and assets, including knowledge management
- Development of strong connection points between go-to-market and delivery.
Requirements
- 10+ years experience in a Services leadership position with proven revenue attainment and exceptional results building, managing success, revenue, and margin while growing an annual business portfolio of $150M+
- Proven track record of leading and developing organizations with 400+ direct reports across multiple functions
- 10+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations
- 10+ years of experience leading, managing, coaching, and developing staff
- Proven success at leading transformational projects to deliver customer outcomes through technology
- Senior leader able to operate effectively with C-level executives
- Strong business acumen and analytical skills with the ability to think strategically as well as the ability to handle details
- Action-oriented and results-driven.
- Ability to travel up to 50% of the time for client meetings and engagements
- Strong organizational and management skills to manage multiple projects, responsibilities, and staff.
- Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders.
- Proven ability to influence cross-functional teams without formal authority.
- High energy and passion for the job.
- Degree or equivalent relevant experience required.
- Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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