Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Customer Success Associate responsible for onboarding and growing customers at REalyse. Engaging clients in the UK real estate sector to ensure satisfaction and drive sales growth.
Responsibilities
- Onboard, Engage and Grow REalyse Platform and API customers with active Client sessions and Demos.
- Manage a book of existing customers across the UK by doing online Demos and meeting customers in person.
- Demonstrate the REalyse product to prospective customers to illustrate product capabilities and identify the matches to clients’ business needs.
- Negotiate and execute customer contracts that meet both REalyse and customer needs.
- Log meeting notes and be up to date in our Salesforce CRM
- Learn and network within the wider commercial property market.
Requirements
- Must be a people person, experience in client engagement in real estate is a plus.
- Familiar with client pitches, and understanding of real estate is beneficial.
- Experienced with site sourcing and viability assessment is a plus.
- Experience with contacting and negotiating with third parties and decision makers.
- Must be open to using AI, as we are an AI first organisation.
- Strong organizational skills.
- Ability to work independently and close deals.
- Confident in communicating with new people on complex topics.
- Ability to thrive in a targeted, performance measured culture.
- Personal resilience and the ability to bounce back are an essential quality.
- Proficient with desktop technology, including Microsoft Office.
- Ability to learn, or experience of using Salesforce as a key sales tool.
- Legal rights to live and work in the UK.
- Key aspects we’re looking for all sales candidates:
- Stickability / grit - not a job hopper. Sticks at something for over 3 years.
- Excellence - something outstanding they have done outside of work or in a work environment that's pushed them out of their comfort zone.
- University degree.
Benefits
- Depending on experience £35-45k base with a very attractive commission structure
- Uncapped bonus potential
- New career progression
- Other benefits: hybrid work environment with an office in Mayfair, London.
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