Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Customer Success Manager specializing in email solutions to drive customer retention and growth within a technology firm.
Responsibilities
- Leverage tools like Gainsight and Salesforce to provide proactive touchpoints throughout the customer lifecycle.
- Work with the Sales/Technical Account Managers to identify revenue growth opportunities through utilization of new services and/or contract renewals
- Project manage the renewal experience to provide a seamless customer experience
- Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
- Migrate existing customers from our legacy plans on to new packaging and pricing
- Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
- Update renewal forecast on a weekly basis and report up to management
- Create client proposals and contracts for all existing customer client renewals
- Support internal teams with the creation of services contracts
- Support existing customer with security questionnaires
- Continuously iterate and provide feedback on the renewal experience.
Requirements
- Client-facing experience with over 5+ years of work experience within technology / SaaS solutions.
- A technical understanding of email and email delivery.
- Experience using Gainsight and Salesforce.
Benefits
- Hybrid working options to support work-life balance
- Generous Annual Leave and a day off for your birthday
- Comprehensive health insurance benefits
- Access to our Employee Assistance Program for mental and emotional well-being
- Professional Development opportunities and a clear path for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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