Senior Manager, E - Commerce Operations leading the management of e - commerce channels and strategic development. Collaborating with teams for operational excellence and system optimization.
About the role
- Regional Commercial Operations Manager supporting BurdaLuxury’s operational frameworks across Asia. Ensuring pricing and proposals are applied consistently across markets.
Responsibilities
- Support the execution and adoption of regional commercial standards, pricing frameworks, and proposal structures across all markets.
- Act as the day-to-day point of support for commercial workflows, ensuring accuracy, compliance, and consistency.
- Support the roll-out of new commercial processes, starting with Thailand and India, and expanding to Singapore and Malaysia.
- Support the development and review of commercial proposals, pricing logic, and cost structures.
- Assist in margin protection through accurate costing, clear scope definition, and early identification of risks.
- Maintain and continuously improve proposal templates, pricing tools, and commercial documentation.
- Support the implementation and ongoing accuracy of CRM and pipeline management tools (e.g. Monday.com), ensuring deals, stages, and revenue forecasts are correctly reflected.
- Assist with revenue tracking, pacing, and forecasting by providing clean, reliable data and operational insights.
- Flag risks, inconsistencies, or gaps early to support timely course correction.
- Work closely with sales, project management, editorial, partnerships, and events teams to ensure commercial alignment.
- Support regional communication and coordination across markets, helping teams navigate processes smoothly.
- Provide guidance, training, and troubleshooting support on commercial processes where needed.
- Ensure best practices and learnings are shared across markets.
- Maintain up-to-date SOPs, playbooks, and templates for commercial operations.
- Identify inefficiencies, risks, or gaps and propose practical, workable improvements.
- Support operational readiness for scaling IPs, annual partnerships, and regional initiatives.
Requirements
- 6-8+ years’ experience in commercial operations, media agency, or content-led environments.
- Strong understanding of pricing logic, proposal structures, margin control, and delivery workflows.
- Highly organised and commercially minded, with a structured, analytical, and detail-oriented approach.
- Comfortable working with senior stakeholders and supporting leadership-level decision-making
- Proficiency in Keynote or Canva
- Hands-on experience with CRM and workflow tools (e.g. Monday.com); knowledge of Illustrator/Photoshop is a plus.
- Fluent in English & Thai
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