Manager Implementation role at Keyloop to develop teams for digital transformation in the automotive industry. Engaging in project deployment while aligning with strategic goals.
About the role
- Principal Renewal Manager at Salesforce managing high value renewal contracts. Collaborating with internal teams to maximize contract value and ensuring customer success in assigned territories.
Responsibilities
- Develop and execute win/win negotiation strategies for medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
- Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal.
- Own, drive and manage the renewals process in collaboration with the account team.
- Collaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc...) to develop comprehensive 'win' strategies for renewals.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Provide executive management with complete visibility to renewals and solicit executive involvement as required.
- Accurately maintain/update a rolling 365 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies
- Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
- Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team
- Engage in strategic account planning with key stakeholders at AVP, RVP level to ensure accountability across teams.
- Acts as a Renewals brand ambassador.
- Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Requirements
- 8+ or more years of demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.
- Exceptional negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level.
- Strong Customer engagement skills
- Strong process management, financial acumen, and adherence to policy
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Experience with salesforce.com required
- Bachelor's Degree
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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