Senior Lead Product Manager leading product strategy for Lending Ecosystem & Integrations at Wells Fargo. Responsible for execution, value realization, and cross - LOB alignment.
About the role
- Product Manager leading the implementation of Salesforce’s Customer Success Score for AI-driven insights. Focused on enhancing customer engagement and strategic goal achievement through data analytics and collaboration.
Responsibilities
- Manage and drive the day-to-day development and implementation of Salesforce’s Customer Success Score
- Develop a deep understanding of data and Machine Learning (ML) models that power the scoring framework
- Translate customer insights into actionable metrics and processes to enhance Salesforce’s overall Customer Success strategy
- Work closely with Product, Data Science, Engineering, Sales, CSG, and Marketing teams to integrate customer health insights
- Promote data-informed decisions by leveraging customer feedback, product usage, support interactions, and industry benchmarks
Requirements
- 5+ years of product management experience in highly matrixed, cross-functional environments
- Proven experience in B2B SaaS or enterprise software
- Strong skills in data analytics, ML algorithms, and systems integration
- Familiarity with SQL, Python, and cloud platforms (AWS, Google Cloud)
- Bachelor's degree in Engineering, Business, Marketing, Data Science, or related field; MBA or equivalent experience preferred
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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