About the role

Product Manager optimizing website performance and guest experience for Hilton Grand Vacations. Leading partnerships with vendors to enhance the digital booking process.

Responsibilities

Lead continuous improvement efforts across websites such as TopHotelReservations.com by partnering with vendors like Amadeus and SiteMinder who provide services that support the capture of rental reservations and enhance the end-to-end booking experience.
Advocate for platform enhancements and new features based on guest feedback, business goals, and usability insights.
Define and execute website merchandising strategies that align with promotional calendars and guest segmentation to drive conversions.
Prioritize platform initiatives by balancing guest experience, business objectives, technical feasibility, and regulatory compliance.
Maintain comprehensive documentation of business requirements, workflows, SOPs, and reporting templates to support operational continuity.
Conduct quality assurance (QA) and user acceptance testing (UAT) to validate website enhancements against project specifications.
Analyze guest-centric data to optimize website performance using tools such as Google Analytics, Looker Studio, and Alteryx.
Deliver quarterly performance reports highlighting website metrics, platform updates, and key initiatives.
Serve as a liaison with Amadeus to manage platform health, feature enhancements, and issue escalations.
Complete all required company training and compliance certifications.
Uphold company policies and procedures while ensuring adherence to brand standards.
Perform additional duties as assigned.

Demonstrated interest in emerging digital marketing strategies and technologies that enhance guest experience
Strong attention to detail with a proactive, collaborative approach to cross-functional teamwork.
Proven ability to manage multiple projects effectively under tight deadlines and resource constraints.
Skilled in communicating project and program rationale clearly across all levels of the organization
Excellent organizational and detail-oriented skills.
Strong interpersonal and negotiation capabilities in cross-functional and partner engagements.
Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
Minimum 2 years of experience in e-commerce, digital product management, or hospitality technology.
Background in hotel or resort operations.
Familiarity with CMS platforms and hotel booking engines.
Experience with Amadeus products (Galaxy CMS, iHotelier, GDS, GMS).
Advanced skills in Microsoft Planner or Project, Excel and PowerPoint.
Understanding of digital merchandising and UX best practices for hotel websites.
Proficiency with SQL, Alteryx, or analytics software (Google or Adobe).
Enthusiasm for travel and hospitality innovation.

A culture built on Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now, giving team members a supportive environment where they feel valued and empowered.
Opportunities to grow and make an impact, with meaningful work that directly improves the guest experience, supports innovation, and drives business performance.
Strong collaboration and partnership, where team members work cross‑functionally, learn from industry‑leading technology partners, and contribute to continuous improvement across digital platforms.