Staff Technical Writer at BeyondTrust creating technical documentation for cloud - native products and platforms. Collaborating with engineering teams to ensure clarity and technical accuracy in documentation.
About the role
- Technical Writer collaborating with engineering teams to document AI-powered products and monitoring tools. Focusing on comprehensive content strategies and high availability documentation standards.
Responsibilities
- Document monitoring and availability tools and services for Salesforce's infrastructure
- Partner with Availability & Infrastructure Engineering leadership to evaluate and support in-house and third-party AI tools
- Create infrastructure onboarding guides that support Day 2 operations
- Develop playbooks, guides, videos, and other technical content in partnership with our training organization
- Deliver effective content via multiple delivery mechanisms including MD/Git, Confluence, newsletters, and Slack canvases
- Create process flow and database architecture diagrams
- Craft content for end users with a focus on technical and engineering audiences
- Drive innovation through comprehensive content enablement solutions
- Ensure high availability documentation standards across Salesforce infrastructure
- Build and maintain a robust content strategy that supports our developer experience initiatives
- Establish documentation best practices using GenAI tools to expedite content development lifecycle
Requirements
- A related technical degree required
- 8-10+ years of experience documenting software for technical and engineering audiences
- Proven ability to write clean, concise, and approachable technical content
- Experience with infrastructure, service, or DevOps documentation
- Excellent project management and stakeholder management skills
- Ability to juggle multiple priorities, define scope where ambiguous, and manage expectations with content and engineering stakeholders
- Self-management and self-prioritization capabilities with ability to get alignment
- Proven ability to create process flow and database architecture diagrams
- Experience crafting content for end users with ability to quickly learn complex technologies
- High standards of quality and attention to detail
- Experience with common authoring tools and source control software such as Perforce/Git
- Excellent problem-solving, communication, and interpersonal skills
- Strong customer advocacy mindset
- Experience working in an Agile development environment
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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