Hybrid Lead, Specialist Solution Engineer – Slack

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About the role

  • Lead Specialist Solution Engineer at Salesforce, partnering with strategic customers and delivering AI-driven solutions. Mentor junior SEs, shape solution narratives, and drive engagement across teams.

Responsibilities

  • Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
  • Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities.
  • Design and deliver presentations, demos, and solution concepts that align Slack capabilities with customer outcomes.
  • Clearly articulate Slack differentiation and advantages, ensuring customer confidence.
  • Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes.
  • Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
  • Represent Slack at events, webinars, and executive briefings, showcasing innovation and value.
  • Support pipeline generation through solution workshops, proposals, and RFP responses.
  • Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact.
  • Mentor junior SEs and contribute to the Specialist SE community, fostering an inclusive, learning-first culture.

Requirements

  • 10+ years in solutions engineering, enterprise software consulting, or digital transformation roles (SaaS/cloud preferred).
  • Strong presentation, communication, and storytelling skills; ability to simplify complexity for diverse audiences.
  • Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
  • Customer-first mindset with strong problem-solving and solution design capabilities.
  • Interest in AI, data, and automation and their impact on the future of work.
  • Strong collaboration, time management, and adaptability in dynamic environments.
  • Deep hands-on Slack knowledge — workflows, integrations, admin, and Slack AI.
  • Prior experience in the collaboration/productivity tools space (Teams, Google Workspace, etc.).
  • Knowledge of Salesforce platform and Agentforce positioning.
  • Experience building enablement content or reusable SE assets.
  • Exposure to AI automation or agentic workflow use cases.
  • Experience managing or mentoring junior SEs.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Job title

Lead, Specialist Solution Engineer – Slack

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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