Experienced Solution Engineer at Salesforce driving transformative value with AI and customer engagement in Australia. Focused on enterprise solutions across various sectors and mentoring junior teams.
Responsibilities
Support the full customer lifecycle: new account onboarding and ACV growth, consumption health monitoring, attrition risk identification, and renewal and expansion motions
Champion the adoption of AI tools and Agentic capabilities — including Agentforce — helping customers understand, envision, and activate autonomous AI agents across their business processes
Guide customers on their journey to becoming an Agentic Enterprise — where AI agents work alongside humans to automate complex workflows, personalize experiences at scale, and drive measurable business outcomes
Orchestrate complex, multi-cloud engagements across cross-functional SE teams including co-primes, overlay specialists, and partners
Build and maintain trusted relationships with sales leaders, RSDs, and senior customer stakeholders
Create and share reusable enablement assets, demo innovations, and best practices to scale impact across the broader SE community
Mentor and coach junior SE team members, contributing to onboarding and skills development
Represent Salesforce externally at industry events, executive briefings, and customer innovation forums
Requirements
Experience within or around technology projects and transformations
Strong presentation and communication skills, with the ability to engage both deeply technical teams and C-level executives
Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
A bias for action — comfortable prototyping ideas, working hands-on with product, and learning new tools to bring solutions to life
Strong understanding of — and enthusiasm for — AI, Agentic AI, and the role of autonomous agents in transforming enterprise operations
Strong value-selling skills — you lead with business outcomes and customer priorities, not features and functions
Ability to engage and influence executive-level audiences; skilled at reading the room and adapting your message
Benefits
Health, Life, Trauma and Income Insurance
Monthly Wellness Allowance
Flexible Time off & leave policies
Parental benefits
7 paid volunteer days off a year
Donation matching for all approved charitable donations
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