Product Manager focusing on Disability solutions at Guardian, enhancing product vision and strategy in a hybrid role. Collaborating across teams to ensure competitive offerings.
About the role
- Product Manager driving customer success through Agentic AI at Salesforce. Managing the strategy and roadmap for Agentforce and enhancing customer value in Success Plans.
Responsibilities
- Own the end-to-end product strategy and roadmap for Agentic AI (Agentforce) within Customer Success, from initial concept and business case development to launch and continuous lifecycle enhancement.
- Secure senior leadership alignment by developing and presenting compelling business cases for new offers, supported by robust financial modeling and clear GTM (Go-to-Market) objectives.
- Define and own the key business outcomes for Agentic Customer Success, with a focus on driving growth, adoption, and measurable ROI for both customers and Salesforce.
- Lead continuous customer and stakeholder research to deeply understand user needs, analyze feedback, and identify and prioritize critical, high-value use cases for Agentic AI.
- Act as the subject matter expert on the competitive landscape, emerging AI trends, and internal Salesforce innovations, using this knowledge to drive product differentiation and innovation.
- Translate the strategic vision into detailed product requirements, ensuring all new AI-driven capabilities are deeply personalized, intuitive, and deliver tangible business outcomes.
- Serve as the vital cross-functional leader, aligning Success Plans Product Management, Digital Customer Success, Data, Engineering & Technology (DET), and other CS organizations to flawlessly execute the strategy.
Requirements
- Deep Salesforce Knowledge: You have a strong working knowledge of Salesforce products and a keen understanding of how enterprise software companies go to market.
- Generative and Agentic AI: Proven expertise in applying Generative and Agentic AI to design and build autonomous solutions that drive customer success, adoption, and retention at scale.
- A First-Principles Thinker: You don't just accept the status quo. You excel at breaking down ambiguous, complex business problems into their fundamental components and reassembling them into a coherent solution that is defensible with data.
- A Critical Thinker: You won't accept the first answer provided and dig deeper into the whys of issues to get to the core of the matter.
- Connect the Dots: You excel at systems thinking and can anticipate the second and third-order effects of a strategic decision.
- Proven Strategist: You have a background in management consulting, corporate strategy, or a product management role that was heavily focused on monetization and business strategy.
- Exceptional Communicator: Exceptional executive-level communication skills; able to package complex ideas into clear, visually engaging presentations.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- an employee stock purchasing program
Job title
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Experience level
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