Alternatives Content Management Analyst developing and maintaining sales content for Mercer. Driving operational excellence and collaboration across teams with a hybrid work arrangement.
About the role
- Business Analyst for Salesforce's Quote to Cash Strategy & Solutions team assessing processes and requirements. Collaborating with cross-functional teams to enhance internal operations and support project execution.
Responsibilities
- Collaborate with Functional Leads and Analysts to understand QTC process and feature goals, and contribute to the delivery of incremental improvements
- Assist in the business requirements gathering and documentation process, working with Business Analysts and subject matter experts to analyze and document existing and future processes
- Participate in cross-functional meetings, document key decisions, and follow up on action items
- Support the development of solutions by working with Technical Architects and Product Managers to understand and translate business requirements
- Assist with project management activities, including tracking requirements, communicating dependencies, and providing status updates
- Develop a foundational understanding of Salesforce internal QTC systems and processes
- Contribute to the documentation and maintenance of business rules and process flows
- Support the creation of training materials for change management initiatives
- Assist with ad-hoc reporting and research activities as needed
- Participate in user acceptance testing (UAT)
Requirements
- 1-2+ years of experience as a Business Analyst or in a related role
- Familiarity with Quote to Cash (Configure Price Quote, Contract Lifecycle, Order Management) processes and systems is a plus
- Experience with business requirements gathering and documentation
- Strong interpersonal and communication skills, both verbal and written
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and ability to work independently
- A curious mindset and willingness to learn from subject matter experts
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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