Transaction Services Specialist managing customer disputes and collections at Pipedrive. Focused on timely resolution and maintaining healthy accounts receivable.
About the role
- Collections Specialist supporting automotive finance clients in a high-volume contact center. Handle customer service and soft collections tasks to meet financial goals for top lenders.
Responsibilities
- Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
- Process ACH Requests and provide payoff quotes
- Perform soft collections: (1-45 days past due) and set up repayment plans
- Use Skip Tracing tools to locate and update customer information
- Metrics for Success: Quality: 90% + customer interaction score
- Adherence: 92% + to scheduled shifts and breaks
- Efficiency: Average handle time under 400 seconds
Requirements
- High School Diploma or GED
- Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
- State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.
Benefits
- Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
- Paid Training: Get set up for success from day one
- Generous PTO and Paid Holidays
- Education Support: Tuition reimbursement available
- Day-One Benefits: Health, dental, and vision coverage start immediately
- Career Growth: Strong focus on internal promotions
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