Transaction Services Specialist managing customer disputes and collections at Pipedrive. Focused on timely resolution and maintaining healthy accounts receivable.
About the role
- Collections Associate managing customer billing issues and collecting receivables at HD Supply. Handling overdue payments and ensuring compliance with contracts while maintaining customer records.
Responsibilities
- Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders.
- Resolve customer billing problems and reduce accounts receivable delinquency.
- Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Documents information about financial status of customer and status of collection efforts.
- Reviews and monitors assigned accounts and all applicable collection reports.
- Maintains clear documentation of customer contact through the collection or dispute process.
- Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
- Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Requirements
- HS Diploma or GED strongly preferred.
- Specialized skills training/certification may be required.
- Generally 2-5 years of experience in area of responsibility.
Benefits
- Medical (with Prescription drug coverage)
- Dental and vision plans
- Health care and Dependent Care FSA (as applicable)
- 401(K) with company match
- Paid Holiday, Vacation, Personal Time, and Wellness Day
- Paid Sick Time
- Life and Accidental Death & Dismemberment Insurance
- Short and Long-term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life insurance
- Commuter Benefits
- Tuition Reimbursement
- Employee Assistance Program
- Adoption and Surrogacy Assistance
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