Collections Associate managing customer billing issues and collecting receivables at HD Supply. Handling overdue payments and ensuring compliance with contracts while maintaining customer records.
About the role
- Transaction Services Specialist managing customer disputes and collections at Pipedrive. Focused on timely resolution and maintaining healthy accounts receivable.
Responsibilities
- Investigate and resolve customer invoice disputes and chargebacks in a timely and accurate manner.
- Manage collections activities for overdue accounts, including proactive communication with customers and partners via various channels primarily email and occasionally with google meet.
- Support the preparation of regular reports on collections activities, outstanding amounts and recovery rates.
- Reconcile customer accounts, identify discrepancies and process or work with transaction services colleagues to complete necessary transactional adjustments and corrections.
- Collaborate with internal teams (e.g. Sales, Customer Success, Legal, Support and Engineering) to gather information and resolve complex disputes and collection cases.
- Maintain accurate and detailed records of all dispute and collection activities communications (including any payment plan agreements) within relevant applications
- Act as a subject matter expert for disputes and collections lifecycle contributing to and sometimes drafting process inputs and content.
- Identify and recommend improvements to the collections process to enhance efficiency and effectiveness.
- Participate in cross-functional projects focused on optimizing accounts receivable efficiency and enhancing customer and colleagues experiences with this process.
- Actively supports, tests and provides feedback to new features, functionality and releases impacting collections and dispute management
Requirements
- 2 - 4 years of experience in a similar role and environment
- High attention to detail and accuracy.
- Strong problem-solving and an analytical approach and mindset in investigating disputes and discrepancies
- Strong collaboration and communication skills, particularly with internal commercial teams.
- Process driven and a documentation-oriented approach to case management
- Ability to manage occasional competing priorities and deadlines.
- Familiarity with billing platforms, collections management workflows, order management systems, and CRM tools.
- Integrity, accountability, and customer-first thinking with an emphasis on respectful and effective resolution.
- Proficient written and spoken English
Benefits
- People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
- Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
- We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
- Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
- Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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