Senior Sales Operations Analyst at Red Hat, leading sales operations in the Sola Region. Collaborating with various teams while providing analytical support for strategic planning.
About the role
- Sales Operations Specialist coordinating with teams to ensure accurate data and timely order fulfillment. Assisting in learning order processes and maintaining documentation accuracy.
Responsibilities
- Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting.
- Assist with order entry and verification of incoming sales orders, ensuring accuracy in pricing, part numbers, and customer information
- Collaborate with Sales, Programs, and Aftermarket teams to support execution of customer orders
- Track and report basic sales data; maintain logs and documents for internal records
- Support resolution of routine order discrepancies or missing documentation by coordinating with internal teams
- Respond to internal and external inquiries related to sales order status and fulfillment timelines
- Help maintain standard operating procedures and suggest minor improvements based on day-to-day observations
- Coordinate with Finance, Operations, and Logistics teams to support timely deliveries
- Learn and utilize ERP systems (Microsoft D365 preferred) and reporting tools under supervision
- Participate in team meetings and training sessions
- Perform other administrative or support duties as assigned
Requirements
- Bachelor's Degree in business, supply chain, or related field, or equivalent combination of education and experience
- 0–3 years of experience in sales operations, customer service, or order processing
- Basic understanding of sales order processes or ERP systems is a plus
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Strong attention to detail and accuracy
- Willingness to learn and grow within the role
Benefits
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with company match
- Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
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