Sales Operations Specialist providing analytical support for Sales Development Leadership teams at Zendesk. Creating dashboards, analyzing metrics, and fostering cross - functional collaboration.
About the role
- Senior Sales Operations Analyst at Red Hat, leading sales operations in the Sola Region. Collaborating with various teams while providing analytical support for strategic planning.
Responsibilities
- Be a trusted Operations Partner for the Regional Manager Leader on all matters regarding sales operations, reporting, forecasting, planning, booking, revenue, analytics, and insights
- Responsible for leading and executing the global Business Operations in year and long term strategic planning activities
- Connect with planning teams on the agreed coverage model prior to TQM and planning
- Partner with the Business Operations team on QBR/analytics, and lead delivery of the analytics and insights for the region QBRs
- Be the subject matter expert to ensure operations, processes and systems scale and are fit for purpose for the Business Operations requirements
- Demonstrate insightful use of financial analysis techniques, tools, and concepts to provide practical counsel to business partners and management to achieve desired business results
- Understand and facilitate the integration of business processes, people, and relevant technology to identify, configure, and communicate useful information and to provide practical business leadership to support business decision making across various business functions
- Evaluate and analyze Geos/Regions success/trends and make recommendations on improving region performance
- Analyze global financial performance and other operational key performance indicators (KPIs) to ensure optimal business decisions
- Refine key business metrics and perform robust analysis to identify strengths, weaknesses, and opportunities while evaluating possible alternatives and recommending appropriate actions
- Analyze financial information of business, industry, and economic conditions for use to produce forecasts, and making investment decisions
- Support fiscal year planning, and assist in the development of financial-based justification for expenses, additional investments, and expansion of new or existing business activities
- Provide financial models and dashboards with analysis on investment, expenses, capital expenditure, balance sheet, and headcount trends, including variances of actual-versus-budget and year-over-year
- Maintain knowledge and stay up-to-date on developments in technology, business, finance, and economic theory
- Ensure compliance and ethics standards, as this role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws
- Provide operational and financial support to deliver scalable, and best practices to promote both bookings and revenue growth
- Managing and informing the processes and systems that contribute to increase sales bookings, revenue, and the single-source-of-truth reporting and analytics
- Provide analytical inputs through reports and metrics within the territory, support and carry out operational aspects of the business, navigating through different areas within the company to facilitate the entire process
- Be in charge of the sales planning (targets, territory and quotas), follow-up, and strategic decision-making processes for the region
- Develop, interpret and implement financial concepts for financial planning and control
- Perform technical analysis to determine present and future financial performances
- Gather, analyze, prepare and summarize recommendations for financial plans, trended future requirements and operating forecasts
- Also support Red Hat procedures, processes and best practices related to sales operations activities and deliver key messages to the Sales teams in relation to the Business Operations practices.
Requirements
- Bachelor's or master’s degree in economics, statistics, mathematics, engineering, business, finance, or relevant experience
- MBA is a plus
- 10+ years of experience working in a business operational or financial analysis role in software and technology companies
- 3+ years of advanced experience working within sales planning / operations, finance, business consulting, strategy and a proven record of success partnering cross-functionally across region team
- Fluent language skills in Spanish and English
- Solid analytical, data organization and interpretation skills
- Knowledge in Revenue Recognition and revenue policies as SAB 101
- Desired experience managing financial software KPI as ARR
- Advanced spreadsheet skills with proven experience handling large, complex data sets, conducting analysis, and building financial models with sensitivity analysis
- Strong presentation skills, with experience presenting to senior-level stakeholders
- Demonstrated customer service and interpersonal skills in a rapidly changing environment
- Experience interacting with sales leaderships and establishing credibility as a strategic partner
- Ability to work autonomously, prioritizing tasks and organizing work to meet goals and reach expectations
- Financial modeling experience and understanding of financial statements
- Result-oriented with excellent critical problem-solving skills
- Project management, change management, and transformation experience in a large global environment, working across data, process, and technology
- Experience with Anaplan or a similar planning/modeling tool (recommended)
- Experience with CRM Salesforce Sales Cloud (recommended).
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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