Account Operations Manager supporting SLED customers in operational and business issues while ensuring compliance and efficiency. Collaborating with cross - functional teams and providing analysis and insights.
About the role
- Operations Analytics Specialist analyzing performance data for venue operations at Rogers Centre. Compiling reports, maintaining dashboards, and identifying trends in sales and productivity metrics.
Responsibilities
- Compile and maintain regular operational reports related to sales, labour, productivity, and performance metrics.
- Build and update dashboards and visual summaries using Excel or business intelligence tools.
- Validate data accuracy and support data governance processes.
- Assist in monthly and event-based performance reporting.
- Conduct structured analysis of labour, cost, and operational performance data.
- Support pricing, product mix, and sales trend analysis as directed.
- Translate data findings into clear summaries for operational leadership.
- Assist with pilot tracking, testing, and evaluation of operational changes.
- Maintain organized data files and documentation standards.
- Practice safe work habits and complete all required compliance training.
- Comply with all Legends Global policies and venue requirements.
- Perform other duties as assigned.
- Be available to work evenings, weekends, and holidays as operationally required.
Requirements
- Strong proficiency in Microsoft Excel (pivot tables, formulas, data organization).
- Basic experience with reporting tools or BI platforms (Power BI, Tableau, etc.) is an asset.
- Ability to analyze structured datasets and identify patterns or inconsistencies.
- Strong attention to detail and accuracy.
- Ability to communicate findings clearly to non-technical stakeholders.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to work independently with direction and collaboratively across departments.
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