TechOps Engineer managing cloud - first environment to empower global workforce at AND Digital. Overseeing key technical projects while ensuring compliance and security in operations.
About the role
- Operations Business Services Associate responsible for supporting insurance operations, processing requests, and client communication at Pacific Life. Engaging in problem resolution and administrative tasks within a hybrid work environment.
Responsibilities
- Provide problem resolution, operations, and administrative support to producers and policyholders
- Process changes on existing insurance policies and contracts
- Communicate effectively with team members and customers
- Participate in quality review and team assignments
Requirements
- 0-2+ years of experience in a customer service and/or operations focused role
- Effective critical thinking and problem-solving skills
- Strong verbal and written communication skills
- Commitment to driving an industry-leading customer service experience
- Comfort navigating across multiple technology platforms
- Ability to work effectively within a fast-paced team environment
Benefits
- Medical, Dental, Vision, and Wellbeing Reimbursement Account
- Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave and Adoption Assistance Program
- Competitive 401k savings plan with company match and additional contribution
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