Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager focused on developing positive customer experiences for a fintech scale-up. Drive adoption, retention, and provide tailored recommendations based on customer insights.
Responsibilities
- Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
- Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
- Be metrics driven and identify if a customer relationship might be at risk
- Work together with the account management team to identify growth opportunities
- Recognize customer needs and recommend additional services
- Proactively communicate product changes and other relevant updates to our customers
- Understand our customers’ key business challenges and provide feedback to our product team
- Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings.
Requirements
- Native/ Fluent command of English and German (French is a huge plus)
- 3+ years of CSM or customer facing experience
- Experience in solving more complex business challenges
- An affinity for cloud-based applications
- Excellent verbal and written communication skills
- Result oriented mindset
- Learning by doing mentality
- Being a compassionate, unselfish, true team player
- Customer focused
Benefits
- A competitive package, including salary and benefits
- Meal vouchers of €8 per day
- #RydooHybrid work policy: decide for yourself where you work most efficient
- #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new Rydooer’s
- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
- Permanent contract**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.