Senior Manager overseeing the desktop support team at Tokio Marine North America Services. Ensuring efficient operations, high customer satisfaction, and team performance metrics.
About the role
- Senior Manager overseeing site-level transitions in aerospace manufacturing, ensuring alignment with program strategies and operational commitments. Leading multi-site coordination and execution of complex transition activities.
Responsibilities
- Lead the execution of Separation Plan Management (SMP) transition activities at the site level, ensuring alignment with overall program strategy and timelines.
- Act as the primary multi-site point of contact for all SMP-related transition efforts
- Coordinate with site leadership, engineering, operations, supply chain, quality, and EHS teams to ensure readiness and support for transition activities.
- Track and manage site-specific milestones, deliverables, and risks; escalate issues as needed to ensure resolution and program continuity.
- Facilitate site-based planning sessions, technical reviews, and readiness assessments to ensure all functional areas are prepared for transition execution.
- Ensure all data, documentation, and assets are prepared in accordance with contractual obligations, program requirements, and customer expectations.
- Support the transfer of products, processes, and knowledge to receiving sites, while minimizing disruption to site operations and customer commitments.
- Maintain clear and accurate site-level documentation, trackers, and status reports to support visibility and transparency across stakeholders.
- Provide regular updates to central PMO and executive leadership on site readiness, risk status, and critical path activities.
- Champion adherence to safety, compliance, and quality standards throughout the transition process.
- Support onsite visits, audits, or meetings related to the SMP transition, including interactions with internal and external stakeholders.
- Travel up to 25% may be required to support regional or program-wide coordination efforts.
Requirements
- Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
- Working experience within Program Management, Product Support, or similar field.
- Degree in Engineering or a related technical discipline.
- Experience supporting manufacturing operations and supply chain environments.
- Experience with Aftermarket or MRO operations, including repair, overhaul, or service environments.
- Experience supporting Collins products or similar aerospace control systems.
- Prior experience supporting site transitions, or large-scale operational transformations.
- Strong executive communication, presentation, risk management, and cross-functional leadership skills.
- Willingness and flexibility to occasionally adjust work hours to support customers in different time zones
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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