Senior Manager overseeing the desktop support team at Tokio Marine North America Services. Ensuring efficient operations, high customer satisfaction, and team performance metrics.
About the role
- Information Technology Release Manager coordinating software releases at L.A. Care Health Plan. Collaborating with teams to ensure quality and timely delivery of software.
Responsibilities
- Collaborate with cross-functional teams to develop and coordinate release schedules
- Oversee the packaging of software releases
- Work closely with testing teams to establish and optimize test pipelines
- Assess and document risks associated with each release
- Monitor software performance and reliability post-release
Requirements
- Bachelor's Degree in Computer Science or Related Field
- At least 5 years of experience in strategic release planning and execution
- Experience in stakeholder communication
- Experience in risk management
- Scrum Master or ITIL - Intermediate certification (Service Transition)
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
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