Hybrid Technical Support Engineer

at RS

• Job title: Technical Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Copenhagen, Denmark

About the role

• Technical Support Engineer providing expert product guidance through phone, email, and live chat. Building relationships, driving sales, and impacting customer success at RS Group.

Responsibilities

• In this role, you will be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat.
• You’ll build strong relationships with suppliers, the RS Pro team, and product managers in the UK, ensuring you stay informed and well-equipped to support both customers and colleagues.
• As a key advocate for RS Pro, you’ll help drive its growth by sharing your expertise with the technical and sales teams.
• Your impact will extend beyond customer support – you’ll also play a crucial role in training RS colleagues across Scandinavia, enhancing their technical knowledge and capabilities.
• Contributing to our vision of becoming the “First Choice” for our customers, you’ll actively engage in new initiatives, whether in sales, marketing, or other strategic activities.
• Attending exhibitions and customer visits will be part of your journey, allowing you to gain valuable insights and strengthen partnerships.
• Additionally, you’ll collaborate closely with local product and supplier managers, exchanging best practices to continuously improve our technical support offering.

Requirements

• Technical knowledge of one of the areas: automation/robotics/mechatronics/electronics/electrical engineering (You might be an automation engineer, mechanical engineer, electronics technician, electrician).
• Fluent in English and in one of the Scandinavian languages: Swedish, Norwegian, Danish.
• Understand the technical needs of engineers and buyers (our target customers).
• Confident and effective communicator & relationship builder at all levels of the business and to various stakeholders.
• Willing to learn and can-do attitude.

Benefits

• A competitive pension scheme to secure your future.
• A performance-based bonus to recognize your achievements.
• Access to healthcare benefits to support your well-being.
• Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.