Lead Parcel Manager overseeing parcel carrier performance and strategic initiatives across EMEA. Utilising data for optimising cost, service, and sustainability with a collaborative approach.
Responsibilities
Deliver the EMEA parcel distribution and strategy, ensuring alignment with business goals and customer expectations
Utilise data to monitor, analyse, and improve carrier performance, service levels, cost efficiency, and environmental impact
Build, develop and maintain strong relationships with globally dispersed parcel carriers and other stakeholders
Drive tendering processes, contract negotiations, service level agreements, and performance reviews
Collaborate with cross-functional teams including Supply Chain, Tech, Customer Experience, Finance, Procurement, Legal, and ESG
Identify and implement opportunities for innovation and automation in parcel operations
Provide regular reporting and insights to senior leadership
Requirements
Proven experience in parcel or carrier management within a complex, multi-country environment
Strong analytical skills with a track record of using data to drive decisions and improvements
Comfortable working with large datasets, dashboards, and performance metrics
Excellent stakeholder management and communication skills
Strategic thinker with a hands-on approach to problem-solving
Solid knowledge of customs processes and cross-border procedures
Experience with logistics systems (eg. Metapack), BI tools, or transport management systems is an advantageous
Availability to travel regularly to Corby HQ and to EU Distribution Centres
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