Key Account Manager managing B2B client portfolio in a leading fintech company. Focused on client retention, satisfaction, and revenue growth through strategic initiatives.
Responsibilities
Manage RPE's client portfolio;
Build close, strategic relationships with active clients;
Identify cross-sell, upsell, and product/service expansion opportunities;
Act as the focal point between the client and internal areas (product, operations, technology);
Monitor churn, revenue expansion, and customer satisfaction metrics;
Lead renegotiations, contract reviews, and renewals when applicable;
Support the Head of Sales in defining strategies to grow the customer base;
Ensure recording and governance of information in the CRM.
Requirements
Experience managing a B2B portfolio, preferably in consultative sales with long, complex cycles;
Experience in the financial services, credit, or payments industry;
Relational, consultative profile with a results orientation;
Analytical ability to identify expansion opportunities;
Strong communication and negotiation skills;
Experience with CRM systems (Pipedrive, HubSpot, Salesforce, etc.) and tracking performance metrics.
Benefits
Contract type: PJ (contractor)
Work model: Hybrid — in-office twice a week at the office in Vila Olímpia, São Paulo.
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