User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
About the role
- Tech Support Engineer addressing technical issues for KLA equipment, assisting field engineers and collaborating with specialists for solutions. Travel required within the region and worldwide for escalated issues.
Responsibilities
- Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
- Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.
- Collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
- Travel within the region and worldwide to support escalated issues on-site on short notice.
Requirements
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; or equivalent work experience
Benefits
- Competitive, family friendly total rewards package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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