Managing projects for Capital One's Payment Platforms team. Collaborating with stakeholders to enhance payment experiences while ensuring alignment with business goals.
About the role
- Join the Project Management Office (PMO) as a Project Coordinator. Support project delivery through governance, data insights, and operational excellence.
Responsibilities
- Support the PMO in driving effective project delivery, compliance, and resource optimisation across portfolios.
- Set up and maintain project documentation to meet governance and audit requirements.
- Ensure accurate project data is created and maintained within the ServiceNow PPM tool.
- Support the development and maintenance of project plans and financials within ServiceNow PPM.
- Track and report on time compliance.
- Prepare clear, accurate KPI and performance reports for the PMO and senior management.
- Recommend and implement improvements to PMO reporting and control processes.
- Coordinate and deliver small‑scale projects in line with governance, time, and quality standards.
- Provide updates on resource utilisation and project progress during governance meetings.
- Coordinate and schedule project resources to ensure adherence to PMO governance and optimal utilisation.
- Monitor resource capacity and proactively address potential conflicts or risks.
- Deputise for the PMO Lead when required.
- Support the PMO Lead in meetings, capturing actions, and driving follow‑up responses.
Requirements
- Understanding of PMO methodologies and system tools.
- Experience working in a fast‑paced, demand‑driven environment.
- Strong governance and compliance awareness.
- Analytical mindset with the ability to interpret project data, KPIs, and resource metrics.
- Skilled in resource planning, allocation, and monitoring.
- Proactive project coordination skills, supporting schedules, deliverables, and dependencies.
- Effective stakeholder engagement and communication skills.
- Ability to identify and implement process improvements.
- Strong time and priority management, able to manage multiple initiatives simultaneously.
- Confident problem‑solver who anticipates challenges and works within governance frameworks.
- A positive, can‑do attitude with a strong work ethic.
- Ability to work independently or collaboratively as part of a team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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